Frequently Asked Questions

Our gift baskets start at $75 and go up depending on size and contents. We offer options for every budget — just let us know what you're looking for and we'll create something perfect. Corporate orders and bulk discounts are available.

We recommend ordering at least 3-5 days in advance for standard orders. For last-minute requests, contact us — we'll do our best to accommodate! For large corporate orders or custom designs, 1-2 weeks notice is ideal.

Yes! We offer free delivery within Vancouver. We also deliver to Burnaby, Richmond, North Vancouver, and surrounding areas for an additional fee. Pickup is available as well if you prefer.

Absolutely! We love creating personalized baskets. Tell us about the recipient's preferences, dietary restrictions, or favorite treats, and we'll curate something special just for them. We can also accommodate allergies and dietary needs.

Yes! Every basket comes with a complimentary custom message card. Just let us know what you'd like to say and we'll include a beautifully written card with your gift.

We specialize in weddings, corporate events, birthday celebrations, anniversaries, baby showers, and special gatherings of all kinds. From intimate dinners to grand celebrations, we can help bring your vision to life.

For weddings and large events, we recommend booking 6-12 months in advance. For smaller celebrations, 2-3 months is usually sufficient. That said, we've pulled off amazing events in shorter timeframes — reach out and let's discuss!

Yes! If you've done the planning yourself but want a professional to execute on the big day, our day-of coordination service is perfect. We'll manage vendors, timeline, and logistics so you can enjoy your event stress-free.

Absolutely. We believe beautiful events are possible at every budget. During our initial consultation, we'll discuss your vision and budget openly, then create a plan that maximizes impact while respecting your financial boundaries.

Easy! You can contact us through our website form, email us at hello@nialenevents.com, call/text us, or DM us on Instagram @nialen.events. We'll respond within 24 hours with a personalized quote.

We accept e-Transfer, credit cards, and cash. For event planning services, we typically require a deposit to secure your date, with the remaining balance due before the event.

For gift baskets, cancellations made 48+ hours before delivery receive a full refund. For event planning, deposits are non-refundable but can be applied to a rescheduled date. We understand life happens — just communicate with us and we'll work something out.